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Say goodbye to the minibar.

“With this coronavirus, everything has changed. The world is not the same as it was before,” says Ezio Indiani, the General Manager of Milan’s prestigious Hotel Principe di Savoia.

For nearly two months now, he has been one of just a handful of staff members still working at the hotel, which normally employs 430 people and has 301 rooms and suites. Opened in 1927, the Principe, as it’s known among regulars, is an icon in Milan, a place to see and be seen, that’s attracted glitterati and hosted glamorous Fashion Week parties. It’s the kind of elegant grand dame with opulent décor and attentive service that must have inspired Wes Anderson when he was making The Grand Budapest Hotel—when it’s open and operating as normal, anyway. “It’s strange to wander around the hotel and there is nothing happening,” Indiani continues. “It’s all closed, lights off, energy saving. It’s very sad.”

Indeed, Men’s Fashion Week in January is when he first started to suspect something was wrong. Fashion houses and guests started canceling. Then for Women’s Fashion Week in February, there were more cancellations, this time from Americans too. “At the end of the Fashion Week, they closed five or six villages on the outskirts of Milan and that was a strong signal that was something terrible for Italy, for Milan, but we didn’t feel yet that it was terrible for the whole world,” he says.

The hotel closed on March 10, when all of Italy went on lockdown, but the week prior it only had five or six percent occupancy. “Really, the hotel was empty. Everyone ran away from Milan,” Indiani recalls. He and his colleagues shut everything down and donated all the perishable food to charity organizations. “Even during the Second World War, [the hotel] never shut down. This is the first time in history and that’s why it took us by surprise,” he reflects. “This is really out of this world for us and sometimes we don’t believe that this is happening.”

Now that Italy is preparing to ease up some of the harshest restrictions of the lockdown starting on May 4, Indiani and his team are making plans to reopen the hotel with a number of new health and safety protocols in place. Upon entering, staff will have their temperatures taken and won’t be allowed to enter if they have a fever higher than 37.5 degrees Celsius (99.5 Fahrenheit). Hand sanitizer will be placed all around the property. “In the lobby, there will be one porter dedicated to sanitizing the lobby all day long and sanitizing the lift every hour,” he said. Guests will have to line up outside the revolving door to maintain distance and will have their temperature taken too. A medical professional will be present for the first few months after reopening to help with any health problems.

Guests will have to line up outside the revolving door to maintain distance and will have their temperature taken.

The rooms, which exude Old World style with heavy draperies, antique furniture, and plush cushions, will be stripped of extra linens and decorative pillows in order to make them easier to clean. Everything will be removed from the minibars except two bottles of water and perhaps beer. Before a new guest checks in, the curtains and carpet will be sanitized. Housekeepers will use ozone machines to make sure the rooms are germ-free.

Now, when new guests check in, a porter might escort them to their room, but will take a different elevator and will explain how everything works while standing in the hallway. If guests order room service, they’ll have to bring the trolley into the room themselves, so staff can avoid entering the room. All the food will be covered with a cloche. “Unfortunately, the service will suffer a little bit, but we have to compromise to give 99% security,” Indiani said. “We don’t want to take any risks to contaminate anything.”

The restaurant will see some significant changes too. Twelve of the 30 tables will be removed to ensure at least a meter of separation between people sitting at adjacent tables. Some of the more complicated dishes on the menu will be removed temporarily. “Waiters have to interact with the clients the least possible, only putting the dishes down and answering questions. And yet we want to maintain a friendly service, a human service and not like a robot,” says Indiani. “To have waiters with masks is not really nice, but this is dictated by the health institutions.”

According to Indiani, Dorchester Collection—the hotel’s parent company—was planning to reopen the hotel on May 18, but since President Giuseppe Conte recently announced that restaurants and bars must remain closed until June 1, they might delay the opening. Anyway, the occupancy rate won’t really pick up until July, and even then it’s projected to be around 25%. “We’ll bring business back to Milan and we expect September to close around with 40-45% occupancy, which is a good sign, but the previous year was 80%. If we achieve 40%, given the situation, it will be a great success,” he said. Conte has not yet let on when Italy will enter Phase 3, which is when international tourism is expected to resume. As for what Indiani would like to tell Americans stuck at home who are itching to visit Italy: “Milan is a fantastic city. We have been very badly hit by the coronavirus, but we are beautiful city—the design international capital of Italy. As soon as people will be allowed to come back to Italy, we’ll welcome you and be more generous than in the past.”

https://www.fodors.com/world/europe/italy/milan/experiences/news/this-is-what-it-looks-like-when-a-luxury-hotel-in-italy-reopens

As most of our travel plans and vacations were put on hold this year, we have received word that many of the airlines are starting to fly to some domestic destinations at a lower capacity. Also beginning on May 4th, United is flying from O’Hare to London. During this uncertain time, we are starting to see improvements that will allow us to begin thinking and planning late fall and winter travel or 2021 travel.

Please reach out to your CUI Concierge for any of your travel plan needs and recommendations.  

Happy Cinco de Mayo!!

In Mexico, while Cinco de Mayo is celebrated regionally in the state of Puebla with parades, speeches and re-enactments of the 1862 battle, in other parts of the country the holiday goes largely unnoticed. Fighting in Mexico continued for many years after 1862, but this victory over the French army at Puebla became a true symbol of Mexican resistance to foreign domination and over the years. This day has become a way of encouraging pride in Mexican culture and heritage, all around the world. – Camille Austin, director of Advocacy for Abasolo Whisky

Celebrate Mother’s Day on Sunday May 10th, 2020

Treat your mom right this Mother’s Day with the help of your concierge! Whether it’s flower deliveries, brunch reservations, a spa day or another spectacular gift, your CUI Concierge is at your service to help Mom have her best day.

Contact your CUI Concierge today!

Boka Restaurant Group’s Dutch & Doc’s is  getting “Swift-y” by opening as the re-branded Swift & Sons Tavern & Oyster Bar.  It is now open in Wrigleyville and they are now accepting reservations.

Contact your CUI Concierge for VIP treatment.

Concierge Unlimited International is a proud sponsor of the TOBY Awards Gala 2020.

The Outstanding Building of the Year (TOBY) award is the most prestigious recognition that building owners and managers can achieve in commercial real estate. This awards program recognizes quality in commercial buildings and rewards excellence in building management. During the competition, all facets of a building’s operations are thoroughly evaluated. Buildings are judged on everything from community involvement, tenant relations, environmental and green policies and much more.

Thank you to our Toby Gold Circle Awards Gala Sponsors!

https://www.bomachicago.org/home/events/event-detail/2020/01/30/default-calendar/2020-toby-gold-circle-awards-gala-1341

London emanates an enchanting atmosphere, especially in winter. The city is so festively illuminated that it makes you feel like you’re in the middle of a fairytale! The fire-works in London are magical even, and definitely a great way to sound the bell for the New Year!