Kudos

What Our Clients Have to Say – Their Words

Great VIP Treatment thanks to CUI!

“The week was incredible. Everything went on-schedule and was absolutely fabulous. I will have to share a few of the engagement photos with you as soon as we get them back, he did show us a few of the “moments” he was trying to capture and they were fabulous, some very unique to Chicago as well, which makes it even more special.

Your recommendations were great, a very full and excellent adventure for both my Fiancée and the photographer.

And of course, while quite costly and frightening when I signed up for four seats, we did manage to find another young couple to join us and the Alinea experience was worth every penny. Especially for an early birthday gift!
Thanks again for all of your assistance and hope you have an excellent weekend as well.”

– VIP Client, June 2019

Great Surprise Party thanks to CUI!

“Just wanted to give a huge thank you to all of your help planning this surprise party this past weekend! My mother-in-law was very surprised and blown away by the party and all the details. The weather started off crummy but we did get to take the boat out and even saw some sunshine at the end! Everyone raved about the food and Blue Plate was so helpful. The delivery guy was incredibly nice and even went so far as to help me unload my entire car of supplies, drinks, etc. Thanks again.”

– VIP Client, June 2019

Great VIP Event thanks to CUI!

“A VIP client hosted a charity event where coloring kits were created and donated to Lurie Children’s Hospital.

His CUI Concierge assisted with the planning, set-up, and organization for the event, and the ordering of 500 popcorn bags (pitched by the Concierge) as a giveaway item to entice tenants to participate.

The client was able to donate 3x the number of coloring kits compared to the previous year, making it the largest donation ever. Perks of using your CUI Concierge to deliver successfully executed events!”

– VIP Client, April 2019

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What Our Clients Have to Say - The Numbers

In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.

Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?

In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.

But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.