CUI makes the Hour Happy!
“Thank you to our CUI Concierge for all of your help on the Happy Hour we had in our office! Their assistance with finding a caterer and florist last minute was a huge help! Everyone had fun,
the service was great, the food delicious and the drinks flowed!”
-VIP Client, October 2022
CUI Makes it memorable!
“A client called looking for last minute tickets to a show for that weekend. No problem for their CUI Concierge who was able to secure top tickets to the performance at a special CUI negotiated rate. All thanks to their CUI Concierge, they enjoyed the show even more due to the savings and the fantastic seats!”
-VIP Client, August 2022
CUI does it again!
“Thank you for your help with this reservation, the team was excited to try a new restaurant and had great service, food was incredible too. Again, thank you very much!”
-VIP Client, July 2022
CUI goes the extra mile for you!
“A client was looking for a unique treat with a special theme to entertain during an annual event so they turned to CUI Concierge who worked with a CUI preferred partner to bring their vision to fruition while staying in budget. The client was thrilled with the custom cupcakes that looked and tasted great.
Clients were well treated all thanks to CUI!”
-VIP Client, June 2022
CUI makes a win for the holidays!
“Client was looking to host a belated holiday party. Still concerned about the pandemic, a private room at an upscale venue with an outdoor breeze for ventilation instead of outdoors was requested. A tricky request, but not for CUI Concierge. Several options were presented, and the prefect place selected for the soiree. “One call does it all” and The “impossible” became a memorable experience!”
-VIP Client, May 2022
Another happy client thanks to CUI!
“The restaurant was sublime! The food, holy cow. Will definitely go back – and so cozy, really appreciate you getting us in on such short notice, even the management checked on us.
Thank you!!”
-VIP Client, April 2022
In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.
Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?
In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.
But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.
American Express Service Excellence Award
Langham Chicago – First Negotiated Corporate Hotel, 2013
BOMA/Chicago Trade Show – First Place, Exhibitor Booth, 2011
JW Marriott Chicago – First Negotiated Corporate Hotel, 2010
BOMA/TOBY Award – Excellence In Building Management, Preferred Concierge Provider
Trump International Hotel & Tower Chicago – Leading Industry Edge – First Negotiated Rate Award, 2007
