Testimonial
“I personally have always called upon [Our Concierge] for assistance with planning our International Training Seminars… She was instrumental in helping me secure a variety of items such as restaurant & hotel reservations, charter buses, and tickets for Architectural Tours on the Chicago River. It was always nice to run across the courtyard and grab coffee and stop by and work with her on upcoming events.
– Culligan International Company, January 2017
CUI Saves The Day!
“Our party was a smashing success thanks to our concierge and her efforts, hard work, and follow up.”
– Grateful Client, December 2016
Above and Beyond!
“I often utilize your conference center on level 2 and I just wanted to pass on how impressed I’ve been with [Our Concierge] each and every time I have used the facility. She is always so cheerful. She made sure everything I needed was set up and working properly. She helped to make some last minute copies of documents for me. And just left me with the feeling that supporting me was her highest priority. That level of service does not really exist anymore.”
– Thomson Reuters, November 2016
Working our Magic!
“Our concierge’s utmost professionalism has been greatly cherished, along with her ability to “work magic” in situations where I have been unable to produce results myself… We are continually appreciative of the service.”
– Mosley Ayuk Law, October 2016
CUI to the Rescue!
“You are amazing! We were quite impressed that you secured a dinner reservation at Duck Duck Goat last Friday… and equally blown away that you secured this reservation knowing that as of yesterday they only had a 5 PM and 10 PM availability.”
– William Blair & Company, June 2016
“HERE” Compliment!
“The dinner at Gaetano’s was great on Tuesday night. The server was very friendly and the food was delicious – everyone raved about the tiramisu. It was the first time there for all of us and my wife already asked when we would be going back. Thank you again for your assistance.”
– HERE, January 2016
In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.
Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?
In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.
But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.
American Express Service Excellence Award
Langham Chicago – First Negotiated Corporate Hotel, 2013
BOMA/Chicago Trade Show – First Place, Exhibitor Booth, 2011
JW Marriott Chicago – First Negotiated Corporate Hotel, 2010
BOMA/TOBY Award – Excellence In Building Management, Preferred Concierge Provider
Trump International Hotel & Tower Chicago – Leading Industry Edge – First Negotiated Rate Award, 2007
