Kudos

What Our Clients Have to Say – Their Words

Great VIP Event thanks to CUI!

“A VIP client hosted a charity event where coloring kits were created and donated to Lurie Children’s Hospital.

His CUI Concierge assisted with the planning, set-up, and organization for the event, and the ordering of 500 popcorn bags (pitched by the Concierge) as a giveaway item to entice tenants to participate.

The client was able to donate 3x the number of coloring kits compared to the previous year, making it the largest donation ever. Perks of using your CUI Concierge to deliver successfully executed events!”

– VIP Client, April 2019

Great Meetings thanks to CUI!

“Tuesday and Wednesday of this week I hosted a series of critical meetings with my staff, key outside partners and our companies CEO. It goes without saying that the meetings were very important.

I share this as background to say that Amanda Rubin is a godsend. She made figuring out the space needs, understanding the configuration and handling of the logistics super easy. I was working on the logistics while maintaining a robust travel schedule and would pop in unannounced or shoot her an e-mail and each time she rose to the occasion with a smile and solution. On the days of our event she was right there when we needed her even while hosting other events in the space. She regularly made me feel like I was her only client which I know is not the case. She made it easy and was super dependable (another hard to find attribute).

Just thought you should know.”

– VIP Client, February 2019

30 Years of Great Service from CUI!

“Thank you for all you do for me and our company! We have used Concierge Unlimited International’s service for over 30 years for both event planning and reservations in the greater Chicagoland area, and for arranging domestic and international travel.
Every request has been handled by a knowledgeable CUI representative in a timely fashion and the information provided has been extremely accurate. I had a wonderful two week trip to Europe last year where the CUI planned the entire itinerary and all the reservations.

I wholeheartedly endorse Concierge Unlimited International.”

– David Spalding, President
American Hydrotech, Inc., January 2019

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What Our Clients Have to Say - The Numbers

In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.

Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?

In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.

But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.