Kudos

What Our Clients Have to Say – Their Words

Great Meetings thanks to CUI!

“Tuesday and Wednesday of this week I hosted a series of critical meetings with my staff, key outside partners and our companies CEO. It goes without saying that the meetings were very important.

I share this as background to say that Amanda Rubin is a godsend. She made figuring out the space needs, understanding the configuration and handling of the logistics super easy. I was working on the logistics while maintaining a robust travel schedule and would pop in unannounced or shoot her an e-mail and each time she rose to the occasion with a smile and solution. On the days of our event she was right there when we needed her even while hosting other events in the space. She regularly made me feel like I was her only client which I know is not the case. She made it easy and was super dependable (another hard to find attribute).

Just thought you should know.”

– VIP Client, February 2019

30 Years of Great Service from CUI!

“Thank you for all you do for me and our company! We have used Concierge Unlimited International’s service for over 30 years for both event planning and reservations in the greater Chicagoland area, and for arranging domestic and international travel.
Every request has been handled by a knowledgeable CUI representative in a timely fashion and the information provided has been extremely accurate. I had a wonderful two week trip to Europe last year where the CUI planned the entire itinerary and all the reservations.

I wholeheartedly endorse Concierge Unlimited International.”

– David Spalding, President
American Hydrotech, Inc., January 2019

Professional Partners!

“Bonnie and the team at Concierge Unlimited have been providing us with excellent service and care for the last eight years. They are always warm, responsive, and professional in their dealings with us and our partners. We very much value the relationship that we have created with Concierge Unlimited over the years and look forward to working with them in the future.”

– Sara McGuire, Senior Executive Assistant
Vista Equity Partners, January 2019

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What Our Clients Have to Say - The Numbers

In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.

Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?

In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.

But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.