CUI – Thank goodness!
“I Just wanted to say ‘THANK YOU!!’ for your assistance in getting our reservation. The (CUI) Al Fresco dining hot sheet you sent us gave us great options to choose from. Luckily, you were available to help us get the reservation when we couldn’t get in on our own. Since this was our first time eating out in months, it was the best Weber Grill burger this year.”
– VIP Client, July 2020
CUI made a Mother’s – Day!
“Hello CUI Concierge,
Just wanted to let you know my mom got the delivery today and she loves the flowers and balloon! Thank you again for your help in making this day spacial for her.”
– VIP Client, May 2020
CUI, an incredible force!
“Hello, Olga.
Janie has been an incredible force during these difficult times, taking care of the small details that impact us all. Please stay healthy, safe and grateful!”
– Myrna Coronado-Brookover
Senior Vice President
TRANSWESTERN
April 2020
In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.
Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?
In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.
But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.
American Express Service Excellence Award
Langham Chicago – First Negotiated Corporate Hotel, 2013
BOMA/Chicago Trade Show – First Place, Exhibitor Booth, 2011
JW Marriott Chicago – First Negotiated Corporate Hotel, 2010
BOMA/TOBY Award – Excellence In Building Management, Preferred Concierge Provider
Trump International Hotel & Tower Chicago – Leading Industry Edge – First Negotiated Rate Award, 2007
