CUI Saves the Day!
“Traveling by way of Salt Lake City, Utah through Chicago’s infamous O’Hare Hilton & Airport, CUI coordinated the transportation of nine large shipments of medicine to Somaliland’s “Cheetah Conservation Fund,” which was shipped next day via Ethiopian Airlines, to medicate stricken, abused, and undernourished cheetah cubs rescued from the hands of smugglers. To learn more about CCF, visit www.cheetah.org.”
Bravo! CUI Cheetah Team!
– CCF, March 2021
CUI Opens Doors
“A client wanted to treat their daughter to a special breakfast but they were tight on time, so they called their CUI Concierge. Their CUI Concierge was able to secure a Greenhouse at their preferred restaurant at their desired time which, happen to be before the restaurant was scheduled to open. The client couldn’t believe it, their CUI Concierge was able to open the restaurant’s door early just for them. CUI making the impossible possible.”
– VIP Client, March 2021
CUI Magic
“A client was looking for a special lunch, so they called their CUI Concierge. Their CUI concierge was able to secure two top, window tables during a sold-out prime time lunch. The lunch was a success, and the client was thrilled all thanks a little CUI magic.”
– VIP Client, February 2021
In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.
Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?
In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.
But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.
American Express Service Excellence Award
Langham Chicago – First Negotiated Corporate Hotel, 2013
BOMA/Chicago Trade Show – First Place, Exhibitor Booth, 2011
JW Marriott Chicago – First Negotiated Corporate Hotel, 2010
BOMA/TOBY Award – Excellence In Building Management, Preferred Concierge Provider
Trump International Hotel & Tower Chicago – Leading Industry Edge – First Negotiated Rate Award, 2007
