Kudos

What Our Clients Have to Say – Their Words

CUI Goes the Extra Mile

“[Concierge] at Concierge Unlimited International handled all of our AV needs, and we didn’t have to worry about a thing. {The client} cannot explain how invaluable {CUI Concierge} was during the whole process of coordinating this event. {CUI Concierge} was very attentive to our needs and made sure that everything was executed correctly. {The client was} very satisfied with the outcome of our event and heard nothing but positive feedback. {The client} look{s} forward to hosting another event in the conference center in the future. Thanks again!”

– VIP Client, February 2018

Over and Beyond with CUI

“…I wanted to let you know what a GIANT help [the CUI Concierge] was with planning out [the] holiday outing. Due to a reorg and a couple other things we started planning extremely late and we were locked in to just one day.
{The CUI Concierge] explored all our options, was quick to respond and don’t think we would have pulled the party off without his help. It has been a bit since we’ve had a concierge that is this responsive and helpful and it was very refreshing!

– Grateful Client, January 2018

Concierge Keynotes!

“Thank you, thank you, thank you! As always, greatly appreciate your help making every trip to Chicago an incredible experience!”

– VIP Client, January 2018

Working our Magic!

“I just wanted to take a minute to thank you for you help with the Financial Services Pipeline panel event this morning. Our walk through yesterday was so helpful and everything we discussed was in place this morning.
A special thanks for your help with the laptop issue. Your offer to use your computer in our session was a great resolution when my Lenovo wouldn’t project. The deck was loaded and ready to go this morning. I appreciated it.”

– VIP Client, January 2018

Concierge Compliments!

“I am writing in appreciation of your excellent service and planning for our outing in 2017. With your support, we have experienced a simply outstanding event at the House of Blues – Chicago. This morning we experienced delightful food, awesome entertainment, and very professional HOB personnel. Everyone provided the highest level of service and entertainment!
Please accept our sincerest thanks and gratitude.”

– Grateful Client, December 2017

Above and Beyond

“On behalf of the members of [our organization],
I would like to express our sincere gratitude to you. The facilities are outstanding and the concierge service went above and beyond to make our meetings run smoothly. I would like to extend special thanks to the concierge for assistance in organizing the event.”

– VIP Client, October 2017

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What Our Clients Have to Say - The Numbers

In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.

Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?

In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.

But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.