CUI is Amazing!
“We cannot begin to thank you for the incredible hospitality provided by the CUI Concierge and (the building) management team. The venue and your team were absolutely amazing as it allowed our organization to present a first class event. The CUI Concierge was wonderful holding our hand and helping during the entire process from start to finish.
Again, thank you and the management team for believing in our organization and our children.
– VIP Client, November 2019
Valuable Time Saved thanks to CUI!
“I just wanted to tell you how great it was to work with our CUI Concierge on planning our Christmas gathering. We are a small group and recently moved in. You would have thought that finding a bar with dart boards etc., for a holiday afternoon for 8 people would have been easy, but not so.
Our CUI Concierge worked with me to identify potential places and followed up on some ideas I came up with. Ultimately, we found the perfect place and she did the leg work to get everything organized for us, saving me valuable time that I do not have.
We will definitely use your service again and it is most valuable for the building. We’ll be planning an open house for our brokers in January and will most definitely enlist your services. ”
– VIP Client, November 2019
Another Great Event thanks to CUI!
“We’re so grateful for all of your assistance with the event yesterday evening. You should absolutely be recognized for all of your efforts and fabulous work for the tenants at the building. Thank you so much for taking such great care of our clients and guests. Fabulous work and THANK YOU!”
– VIP Client, October 2019
In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.
Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?
In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.
But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.
American Express Service Excellence Award
Langham Chicago – First Negotiated Corporate Hotel, 2013
BOMA/Chicago Trade Show – First Place, Exhibitor Booth, 2011
JW Marriott Chicago – First Negotiated Corporate Hotel, 2010
BOMA/TOBY Award – Excellence In Building Management, Preferred Concierge Provider
Trump International Hotel & Tower Chicago – Leading Industry Edge – First Negotiated Rate Award, 2007
