Just wanted to let you know my mom got the delivery today and she loves the flowers and balloon! Thank you again for your help in making this day spacial for her.”
– VIP Client, May 2020
CUI, an incredible force!
“Hello, Olga. Janie has been an incredible force during these difficult times, taking care of the small details that impact us all. Please stay healthy, safe and grateful!”
– Myrna Coronado-Brookover Senior Vice President TRANSWESTERN April 2020
A HUGE Success thanks to CUI!
“I just wanted to reach out and let you know how instrumental your CUI Concierge was to making our All-Star Party a HUGE success.
I presented the concierge ‘s ideas starting in November 2019 and from start to finish, the CUI Concierge helped me source the best caterer from the best options, the best venue for our event, and other miscellaneous needs to make sure that everything went great!
Your CUI Concierge is a Rockstar and we loved/love working with her for anything we might need. Your CUI Concierge is our favorite!”
In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.
Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?
In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.
But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.
AWARDS & RECOGNITION
American Express Service Excellence Award
Langham Chicago – First Negotiated Corporate Hotel, 2013
BOMA/Chicago Trade Show – First Place, Exhibitor Booth, 2011
JW Marriott Chicago – First Negotiated Corporate Hotel, 2010
BOMA/TOBY Award – Excellence In Building Management, Preferred Concierge Provider
Trump International Hotel & Tower Chicago – Leading Industry Edge – First Negotiated Rate Award, 2007