Kudos

What Our Clients Have to Say – Their Words

A HUGE Success thanks to CUI!

“I just wanted to reach out and let you know how instrumental your CUI Concierge was to making our All-Star Party a HUGE success.

I presented the concierge ‘s ideas starting in November 2019 and from start to finish, the CUI Concierge helped me source the best caterer from the best options, the best venue for our event, and other miscellaneous needs to make sure that everything went great!

Your CUI Concierge is a Rockstar and we loved/love working with her for anything we might need. Your CUI Concierge is our favorite!”

– VIP Client, March 2020

CUI is Amazing!

“We cannot begin to thank you for the incredible hospitality provided by the CUI Concierge and (the building) management team. The venue and your team were absolutely amazing as it allowed our organization to present a first class event. The CUI Concierge was wonderful holding our hand and helping during the entire process from start to finish.

Again, thank you and the management team for believing in our organization and our children.

– VIP Client, December 2019

Valuable Time Saved thanks to CUI!

“I just wanted to tell you how great it was to work with our CUI Concierge on planning our Christmas gathering. We are a small group and recently moved in. You would have thought that finding a bar with dart boards etc., for a holiday afternoon for 8 people would have been easy, but not so.
Our CUI Concierge worked with me to identify potential places and followed up on some ideas I came up with. Ultimately, we found the perfect place and she did the leg work to get everything organized for us, saving me valuable time that I do not have.
We will definitely use your service again and it is most valuable for the building. We’ll be planning an open house for our brokers in January and will most definitely enlist your services.”

– VIP Client, November 2019

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What Our Clients Have to Say - The Numbers

In 2016-2017, CUI conducted customer service satisfaction surveys with approximately 1,000 corporate clients. CUI garnered an “excellent” rating, from 92-93% of all survey respondents, in the service areas listed below. Results represent 25 million square feet of office space.

Net Promoter Score (NPS) is a standard way of measuring customer loyalty and satisfaction by asking clients one simple question – How likely is it that you would recommend CUI to a friend or colleague?

In 2016-2017, CUI garnered an NPS score of 83. As a measurement comparison, Apple IPad /IPhone scored a 60 and the Waldorf Astoria an 88.

But far more than any surveys, numbers, percentages or comparisons we can share, we take the most pride in what our clients tell us. Time and again, they share with us how CUI exceeds their expectations and provides the unparalleled service and unwavering dedication and commitment that is ours alone and part of our exclusive “At Your Service” guarantee.