January 2017
“Allow me to start by stating how much I / Culligan would enjoy having Vicki Flahaven located back at the River Walk Office Complex. Culligan has been located at the 9399 W. Higgins building for almost 10 years. I personally have always called upon Vicki for assistance with planning our lnt’I Training Seminars – as a result I would consider Vicki to be a valuable asset and an extension of River Walk. When Vicki had an office located in the 6133 River Road building, she was instrumental in helping me secure a variety of items, such as: restaurant & hotel reservations, charter buses, tickets for the Architectural Tours on the Chicago River. Additionally, It was always nice to run across the courtyard grab a coffee and stop by and work directly with Vicki on upcoming events. And we’ll be planning another lnt’I Training event Summer 2017.”
Culligan
March 2016
“I just wanted to say thank you again and what a pleasure it was working with you! You were so helpful and professional in each correspondence and I really appreciated that. I look forward to working with you again!”
-Big Shoulders
February 2016
Client contacted Concierge Unlimited International for assistance with applying for an International Visa. The client stated “I was unsuccessful finding the information online”.
In no-time CUI Concierge satisfy the request, the client replied “Amazing, thank you! Yes, everything is done!”.
– Avant
January 2016
“Dinner was very good, had the cauliflower steak. Thanks for checking! Have a nice weekend!”
Boeing
June 2015
“Building ownership was in town for several days and our CUI concierge did a fantastic job organizing especially with the ever-changing travel arrangements, restaurant reservations, catering, etc. I am very impressed with the recommendations as they were spot on and appropriate for our different meetings.
CUI concierge’s commitment to our MB team and clients made all the difference in insuring that this meeting ran smoothly. Professionalism and accuracy were appreciated by our entire team. ”
MB Real Estate
May 2015
“Everything was absolutely amazing on Saturday night! What a stunning space you found us – I absolutely loved the decor! The food was excellent, we had one of everything for appetizers. In addition, we ordered the burrata, egg yolk ravioli and meatballs. Although the ravioli and meatballs were not on the menu, our server was happy to bring them to the table to share.
Our server was exceptional! I can’t tell you how warm, professional and key he was to our experience. Please send praises to the GM. Cocello is fortunate to have this server as an employee…he really helped make it a wonderful experience.
I look forward to working together on future events.”
William Blair
April 2015
“Thank you so much for your time and efforts to make the 28th anniversary dinner a hit! You made the evening very special, one that will be remembered forever!”
Turner Construction
March 2015
“I wanted to take this opportunity to extend my thanks and gratitude to you personally, and to Concierge Unlimited International, for all your assistance on an ongoing basis over the years. It is a great value-added feature of my firm’s tenancy here in the building to have Concierge Unlimited International as part of the team. Thank you for your help and support. You know I will continue to call on you.”
Meckler, Bulger, Tilson, Marick & Pearson, LLP
January 2015
“I cannot say enough about the service Concierge Unlimited provides to me. I routinely work with Bonnie Krkles and she is terrific about providing me with options, ideas, and proposals for consideration. Everyone at Concierge Unlimited is a delight to work with and I appreciate their support.”
Gould & Ratner, LLC
June 2014
“Olga, I just wanted to take a moment to let you know that I have never experienced such a high caliber of customer service than I have with Jennifer. She is ever helpful and ever present. Her wealth of knowledge and suggestions have proven invaluable to me. She has helped with not only food arrangements but also birthday cupcakes and directions. You are truly blessed to have that smile on your team. I look forward to walking by her desk in the morning and afternoon. She will be missed while on maternity leave. Thank you for providing us such a great resource and a huge asset.”
June 2014
“Dear Olga, Building ownership was in town for several days and Lindsey did a fantastic job organizing the ever changing travel arrangements, restaurant reservations, catering, etc. I am very impressed with her recommendations as they were spot on and appropriate for our different meetings. Her commitment to our MB team and clients made all the difference in ensuring that this meeting ran smoothly. Lindsey’s professionalism and accuracy are appreciated by our entire team. I have expressed my appreciation to her but it’s important you also know what a great job she did. ”
MB Real Estate
May 2014
“Thank you to Scott for everything. The event was great.”
Ernst & Young
March 2014
“Bonnie, thank you ,thank you, thank you. The tickets were great, your service and responsiveness was impeccable, and they won. Perfect all the way around.”
Meckler, Bulger, Tilson, Marick & Pearson
February 2014
“Vicki, I know this is quite late, but I wanted to say happy New Year and thanks for everything you helped me with last year, especially the June dinner at RPM.”
Jenner & Block
February 2014
“Hi Vickie, Thank you so much for setting up our event yesterday evening. It went very well, and we all had a great time. Have a wonderful weekend.”
February 2014
“Scott, Thanks for being such a huge help for our meeting today! It was a new, more interactive format and you and your staff handled all the details (and last minute requests) perfectly!”
Towers Watson
February 2014
“Lindsey, You are a woman of amazing talents! Thank you so much for your help on such short notice.”
Energy BBDO
February 2014
“Hi Jennifer, The dinner was fantastic! We had a really relaxed dinner and truly enjoyed ourselves. A glass of wine and dinner/dessert. Just perfect. Thank you for making this happen..not sure what we would have done without your help.”
Boeing
February 2014
“We had a fantastic time, could not have asked for a better weekend (unless maybe it was in Bora Bora or somewhere equally tropical) The Langhma was very luxurious. What stood out the most was their service. Very attentive and took great care in all the dtails. Loved the pool and Jacuzzi. Chicago Cut was excellent for dinner. Thanks again, this was our very early Valentine’s celebration, and with your help it was a weekend to remember.”
Boeing
January 2014
“Hi Natalie and Bridget, Wanted to thank you for all your helo and support with our holiday party/unveiling event last Thursday! The event was a huge hit with our employees and everyone is very excited to move into our new home. September can’t come soon enough.”
Talent Partners
November 2013
“I am writing this note to thank your company for the outstanding service. I have used this company for years and it is beyond compare. If I could give them more than 10 stars I would. Last summer I took my daughter, son-in-law and 3 granddaughters to Europe. Everything and I do mean everything was planned to perfection. Hotels, tours, drivers, meals, nothing was left to chance. I have been blessed to have traveled many places, but because of Olga’s knowledge and caring attitude it was the BEST experience of my life. We got into a mess trying to get out of London to Paris with an air traffic controllers strike in Paris. A call after hours to Olga had us on the last train to Paris and being met with a van. What a relief for 6 tired travelers.
This organization is the best I have ever worked with. Their caring, knowledge and first class attitude is beyond the norm. My brother has used them for years too with perfect results.
I do feel inclined to say if you read a bad review it has to be from someone with a personal matter against them. I am taking time to write this review from my heart with thanks for planning a trip that I could not have done without them, and Olga. She is a member of the Golden Key and has contacts around the world…..and boy, did that pay off. It was PERFECT, again thanks Olga to you and your team!!! ”
Hershberger
August 2013
“Julie, thank you so much for ALL your help! You are a super star in my book! You have saved me on numerous occasions. Thank you do much for helping me with the Team Lunches. I don’t know how I would make it without you! You are so sweet and courteous, funny and full of compliments. You are the best!”
July 2013
“Bonnie, I wanted to thank you for helping us out with our party. You made the process so much easier with your recommendations and hotel connections, and I really appreciated your promptness, and always being there when I had a question. The party turned out great. The venue and food was outstanding and the hotel was great as well. I have received a lot of positive feedback. I will certainly recommend you to my co-workers. It was a pleasure working with you! Thanks again for everything.”
April 2013
“I am writing with regard to Allison Weber. I cannot tell you how much I appreciate all her hard work and dedication. I am remiss in sending this, but my amazing experience with Allison took place in January. I was out of town and had the worst flu ever! I was expecting company to arrive at Tucson airport. I was supposed to pick them up and bring them back to our home in North Tucson. Needless to say, I was so sick, I couldn’t leave my bed. I also had no way to get a hold of my sister to tell her I wasn’t going to be able to come and get her. I managed to call Allison, explain my dire straits and she took it from there. She arranged for a driver to go to the airport with a placard to retrieve my sister and her husband. The driver delivered them to me in short order. I cannot tell you what a relief it was to know I could call Allison and KNOW with great confidence that she would handle everything. This is a service that is so very hard to find these days. She is a treasure! She is always positive, willing to assist and genuinely interested in her clients. I thought you should know how very valuable she is to me and the tenants of the building. Thank you!”
October 2012
“I wanted to thank you so much for making the reservation for us, and also for sending the delicious appetizer to our table. That was so kind and thoughtful of you! We had a great time!”
CB Richard Ellis
October 2012
“What a great time! When we checked in we were given an upgrade to an Executive Suite. The room was great – even more than we needed – and the hotel was so neat! We spend the entire weekend downtown and it felt like a weekend away in a new city. Thanks so much for your help! I have been telling all my co-workers how helpful you have been!”
August 2012
“Thanks so much Julie for all the reservations. Never been to Trump before and it was first class all the way!! RPM was delicious and we had a great table thanks to you! And some starters as well!! You take great care of us and we appreciate it! Thanks again.”
MTV Networks
July 2012
“Vickie, I am beside myself – these flowers are gorgeous!” That is how Kristen Ackerman described the flowers you ordered yesterday. Thanks for selecting and arranging for the delivery of the flowers. As usual, your good taste and sense of elegance created a “”wow”” factor that is much appreciated. Again, many thanks. Dave
Holland & Knight
July 2012
“Mandy, I just wanted to write you a quick mote thanking you for the Rafaello Hotel this past weekend. I I ended up getting upgraded to a king suite because of your connections! Such a fun time this weekend filled with great dining’s, shopping, and only THE BEST hotel reservations. Thanks so much.”
CB Richard Ellis
“I saw her on Sunday and she raved about the experience!! They were lucky and received the upgrade and noted that there was a bottle of wine there for them from CUI… I was floored – THANK YOU so much for taking such good care of my mom! :)”
MTV Networks
June 2012
“Thank you so much for your assistance – we had a lovely corner room with a fantastic view on the 28th floor. Spent hours at Printer’s Row – bought books for all the family – lovely dinner at The Cape Cod Room – wound up at the Old Town Art Fair on Sunday – a perfect downtown getaway. Hoep to cross paths with you in the future.”
CB Richard Ellis
April 2012
“Thanks again for all your help… the limo showed up by 11:20, and the driver got everyone to the after party – safely – by 12:20. How you found that limo on such short notice I will never be able to understand. I honestly called every company in the city, no one had availability for 22 people .. You work miracles! My fellow colleagues and I are so thankful to have a service like yours in the building. I will make sure we contact you again. I’ll send picture later this week!”
Cramer-Krasselt
April 2012
“Thanks very much for all your help, very much appreciated. I would not had been able to do thid without the extraordinary help received from you and concierge unlimited, great service! Thanks very much, I also stopped by the Spa today, it happes that it is near by the hotel I am staying in.. they also confirmed that you had us with reservation for Sunday. Thank you Cara!.. you are great!”
Streeter Place Resident
April 2012
“I cannot rave enough about RPM, we had a great experience and I am so thankful you could get the reservation! They sat us a little late and felt terrible so they went our free apps. The best part was Giulianns and Bill were there and my boyfriend talked to a manager and we were invited back to the kitchen to meet them and take pictures (: Needless to say it was a great birthday and I loved RPM. Thank you again for your help!”
MTV Networks
March 2012
“I work for Oil-Dri Corp in the Wrigley building and just wanted you to know that Gabriela Kuri (Wrigley concierge) was wonderful to work with! She did an outstanding job helping me plan and book a vacation to Disneyworld for my family within our parameters. She went above and beyond, researching Disneyworld and providing great options. Her professionalism, resourcefulness, follow through and sense of urgency were excellent. I’m so glad we have this concierge service and that you have a truly exceptional professional in Gabriela. Thank you!”
Oil-Dri Corporation of America
January 2012
“I just wanted to take a quick opportunity to share with you what a great job our CUI concierge did in assisting with securing tickets to see a Broadway show over the New Year holiday. As a last minute trip, my husband and I decided to see Spiderman in New York city, but to our dismay, when attempting to purchase tickets on line, we were unable to find two tickets seated together in our area of choice. Before securing, I remembered reading in the Cultural Updates that we can put our, “CUI savvy savior to work”, so I thought I’d give it a try! Within minutes of sending an email, our concierge responded that she would be happy to assist! After providing her with the specifics, she was quickly able to provide me with several options, all of which were better than what I was able to obtain through my own searches on line. Ultimately, CUI assisted with securing two tickets seated together, first row balcony center – right in the middle of all the “Spidey” swinging action. We could not have asked for better seats, especially after booking within days of show date.
Being out of the office (Christmas shopping!) while trying to secure the tickets, our concierge was responsive, both via phone and email throughout the process and within 24 hours, the tickets had been securely delivered to my office. Furthermore, after such great service, it was of no surprise to get a follow up email from Julie after the New Year holiday, checking in to see if everything went well.
Based on the great customer service experience I received, I have no reservations reaching out to Concierge Unlimited again in the future!”
